Вакансия: PBX Supervisor

Город, регион, страна: Астана, Республика Казахстан (населённый пункт) места работы.

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Компания: The St. Regis Astana (организация, фирма, ИП);

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Зарплата: по договорённости;

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Дополнительное описание вакансии:
Company description: Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ For more information, please visit www.starwoodhotels.com Hotel description: Situated on the river banks of Essil, in the heart of Astana's Central Park and in the center of the Diplomatic district The St. Regis Astana will open in summer 2017. 120 sumptuous guest suites feature a unique identity of discreet luxury. The hotel will embrace a specialty grill restaurant where guests enjoy an unrivaled service and sample the best ingredients or indulge in the flawless luxury of Iridium Spa after a long day of captivating city impressions or business meetings. POSITION PURPOSE: Coordinate, direct, and ensure telephone, fax, and modem lines are installed, maintained, and dismantled correctly. Process guest check-ins, Check-outs, room assignments, reservations, and cancellations. Block rooms, activate keys. Set up guest accounts, verify/adjust billing, secure payment. Operate telephone switchboard station; assist with all calls/requests. Test communications equipment. Create, review, maintain, print, and compile logs/documentation/reports. Assist in obtaining guest/VIP information. Open doors and assist guests/visitors. Coordinate calls/E-mails/deliveries to meet guests' needs. Review departmental productivity reports, payroll forecasts, and revenue postings. Monitor and maintain inventory of equipment/supplies. Notify Loss Prevention/Security of theft/unwelcome persons. Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees. ESSENTIAL FUNCTIONS: Input and access data in a computer. Input and access data in telephone system. Monitor and follow up on all switch board calls. Provide clear and pleasant telephone communication. Ascertain caller’s needs and comply with such to ensure caller’s satisfaction. Maintain positive relations with all inquirers. To be well organized, maintain concentration, think clearly and follow up. Knowledge of Microsoft programs, including Excel. Knowledge of telephone system and telephone etiquette on a high level. Maintain hotel’s standards, policies and procedures. Prioritize and organize work assignments; delegate work To direct performance of Reservations/PBX staff and follow up with corrections where needed. Motivate staff and maintain a cohesive team. Ascertain staff training needs and provide such training. To focus attention on details. To be a clear thinker who can remain calm and resolve problems. Ability to work under pressure. Maintain discretion and confidentiality of all guests and pertinent hotel information. Ability to work without direct supervision. Work cohesively with other departments as part of a team. Ability to focus on guests and travel agents needs, remaining calm and courteous. Basic knowledge of revenue and inventory management concepts. Previous experience in Reservations/PBX is a must. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, write and converse freely in English, Russian and Kazakh Ability to speak in different languages is an advantage Must be very proactive QUALIFICATION STANDARDS: Education: Higher Education or equivalent required. Additional hospitality or butler training preferred. Experience: At least 1 year of experience within the hospitality industry. Grooming All employees must maintain a neat, clean and well-groomed appearance per Marriott/Starwood standards.

Вакансия № 4-314117 относится к сфере деятельности: "Туризм, гостиницы, рестораны" » "Управление гостиницами".

Вы можете перейти к просмотру актуальных предложений работы выбранного населенного пункта с учетом сферы деятельности вакансии № 4-314117: "Туризм, гостиницы, рестораны в населенном пункте текущего места труда" » "Управление гостиницами в населенном пункте текущего места труда".

Контакты работодателя / Смотреть детально...
(Переходите на веб-страницу сайта-партнёра «Служба Занятости Населения (электронная)» с вакансией № 4-314117 на должность "PBX Supervisor" в городе (населенном пункте, регионе, стране) Астана, Республика Казахстан, где находится телефон, Telegram, Skype, Viber, WhatsApp, E-mail, адрес работодателя "The St. Regis Astana")

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