Вакансия: Telephone Operator at The Ritz-Carlton, Almaty

Смотрите другие свежие вакансии популярной должности "Telephone Operator at The Ritz-Carlton, Almaty".

Город, регион, страна: Алматы, Республика Казахстан (населённый пункт) места работы.

Смотрите другие актуальные вакансии в городе (регионе) Алматы

А также смотрите другие актуальные объявления с работой на популярную должность "Telephone Operator at The Ritz-Carlton, Almaty" в выбранном населенном пункте.

Компания: ТОО Кэпитал Тауэр Девелопмент (организация, фирма, ИП);

Логотип (бренд, торговая марка, эмблема) компании (организации, фирмы, ИП): ТОО Кэпитал Тауэр Девелопмент

Репутация работодателя:

Читайте свежие отзывы сотрудников о работодателе.

Оставить отзыв о работодателе без регистрации бесплатно на сайте-агрегаторе.

Зарплата: по договорённости;

Требования к работнику:

Дополнительные требования:
не указаны

Дополнительное описание вакансии:
Communication § Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. § Speak to guests and co-workers using clear, appropriate and professional language. § Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). § Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. § Talk with and listen to other employees to effectively exchange information. § Provide assistance to coworkers, ensuring they understand their tasks. Working with Others § Develop and maintain positive and productive working relationships with other employees and departments. § Support all co-workers and treat them with dignity and respect. § Partner with and assist others to promote an environment of teamwork and achieve common goals. § Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Quality Assurance/Quality Improvement § Comply with quality assurance expectations and standards. Physical Tasks § Stand, sit, or walk for an extended period of time or for an entire work shift. § Enter and locate work-related information using computers and/or point of sale systems. § Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Check-in/Check-out § Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Communications § Operate telephone switchboard station in order to answer telephone calls. § Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. § Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless). § Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. § Activate and deactivate guest room message lights as appropriate. § Transfer guests with internet access issues to the internet service provider's customer support line. § Test beepers and radios to ensure communications equipment works properly. Reports/Recordkeeping § Log all guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation of guest problems and solution. Greet/Escort Guests § Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. § Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Guest Services § Answer, record, and process all guest calls, requests, questions, or concerns. § Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. § Receive, record, and relay messages accurately, completely, and legibly. § Accept and record wake-up call requests and deliver to appropriate department. § Follow up with guests to ensure their requests or problems have been met to their satisfaction. § Deliver wake-up calls for guests at requested time. § Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. At Your Service/Delighted to Serve § Follow up with guest regarding satisfaction with guest-related issues. Job Summary Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Вакансия № 1-24712449 относится к сфере деятельности: "Административный персонал" » "Синхронный перевод".

Вы можете перейти к просмотру актуальных предложений работы выбранного населенного пункта с учетом сферы деятельности вакансии № 1-24712449: "Административный персонал в населенном пункте текущего места труда" » "Синхронный перевод в населенном пункте текущего места труда".

Контакты работодателя / Смотреть детально...
(Переходите на веб-страницу сайта-партнёра «Центр Занятости Населения (электронный)» с вакансией № 1-24712449 на должность "Telephone Operator at The Ritz-Carlton, Almaty" в городе (населенном пункте, регионе, стране) Алматы, Республика Казахстан, где находится телефон, Telegram, Skype, Viber, WhatsApp, E-mail, адрес работодателя "ТОО Кэпитал Тауэр Девелопмент")

Статистика просмотров объявления с трудоместом № 1-24712449 на должность "Telephone Operator at The Ritz-Carlton, Almaty" и переходов по этому объявлению
на внешний сайт партнёра «Центр Занятости Населения (электронный)»:
просмотров: 1 / переходов: 0

Администрация онлайн-сервиса "Поисковая система по базе данных предложений работы www.RABOTKA.com.ru" не несет ответственности за актуальность объявления № 1-24712449 и достоверность указанных в нём сведений, как и за все другие объявления, опубликованные на страницах этого агрегатора. Вся ответственность за содержание работной анкеты № 1-24712449 лежит на источнике информации, а именно на нашем партнёрском интернет-ресурсе «Центр Занятости Населения (электронный)».