Director Customer Success Rate

Вакансия № 1-20880365 в городе (населенном пункте) Москва от работодателя "LATOKEN" на сайте www.RABOTKA.com.ru "Агрегатор вакансий".

Город, регион, страна: Москва, Российская Федерация (населённый пункт) места работы.

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Компания: LATOKEN (организация, фирма, ИП);

Логотип (бренд, торговая марка, эмблема) компании (организации, фирмы, ИП):

Репутация работодателя LATOKEN:

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Зарплата: от 350000 рублей;

Требования к работнику:

Дополнительные требования:
не указаны

Дополнительное описание вакансии:
LATOKEN’s mission is to put financial life at fingertips . So everybody can use money to bring ideas to life to build the future and be a stakeholder of it. Internet startups conquered the commanding heights after 20 years since the dot-com bubble. Blockchain is the internet of value - the next wave which outperforms any technology and industry in history. This technology is a game-changer for a vast market of blood and brain of humankind: payments and trading. The blockchain works worldwide: no need for central banks, layers of private banks, or custodians. LATOKEN is a top blockchain bet on the financial system upgrade. Our mission is to put Money and assets at fingertips worldwide: Open account and deposit fiat in a few seconds. Manage money: Pay, Receive or Transfer. Manage assets: Crypto, Startups, Pre - IPO, Equity. Unit: Operations Unit Mission: Agile Rock Solid processes to build products support and to rase customer excellence & satisfaction Role: Director Customer Success Rate Role Mission: Clients are satisfied with the experience on LATOKEN, the satisfaction rate is growing, the churn rate is decreasing and client acquisition is constantly increasing. Main performance number: Number of aquired traders. Second performance number: Client satisfaction rate 95%+. Third performance number: Churn rate below 10%. Functions: • Compliance : Generate customer development ideas around customers complaints and unexpected user-cases. Ensure compliant customer access by doing KYC checks • Troubleshooting : Coordinate issues resolution with product, marketing & technical departments • QA : Quality assurance: test platform • Respond : Decrease response and resolution time to the best industry level • Control : Control performance of customer success managers Requirement skills and experience: Required: 2+ years of trading experience. Experience in automating business processes. Experience in account management or sales and in customer support or in managing customers feedback. Customer orientation, desire to improve the customer journey CJM. Fluent English. Will be a strong plus: Ability to successfully problem solve under time pressure in a high-paced environment. Experience in fintech, crypto, or blockchain. Skills in python and SQL. Experience in marketing, in Data studio, in Zendesk. WHY LATOKEN Build the future . Level up the financial system. Put it at your fingertips, so everybody can use the money to build and be a stakeholder of the future. 2x mobile users' growth each month, 4.7 ratings. The Largest primary market with 160 IEOs since 2017. The team is our main product, we build a culture capable to shift frontiers. A great workplace is stunning colleagues. Adequate performers should work elsewhere. The only top talent here. Be stakeholder. You build a product helping people’s success. People pay for it and you get a stake of these future payments as a LATOKEN shareholder. We have the highest in fintech team shares pool. We overpay. If you are with us, as a shareholder, you should earn 10-100x comparing to any other top career alternative. And the team expects your performance to match the reward. You would receive 100*[your salary] in stock option value. You can earn a lot if you put clients first, want, and capable to make the world better with the new technology. Feel a great fit - apply now or forward to a great candidate (!).

Вакансия № 1-20880365 относится к сфере деятельности: "Высший менеджмент" » "Коммерческий банк".

Вы можете перейти к просмотру актуальных предложений работы выбранного населенного пункта с учетом сферы деятельности вакансии № 1-20880365: "Высший менеджмент в населенном пункте текущего места труда" » "Коммерческий банк в населенном пункте текущего места труда".

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(Переходите на веб-страницу сайта-партнёра «Центр Занятости Населения (электронный)» с вакансией № 1-20880365 на должность "Director Customer Success Rate" в городе (населенном пункте, регионе, стране) Москва, Российская Федерация, где находится телефон, Telegram, Skype, Viber, WhatsApp, E-mail, адрес работодателя "LATOKEN")